Shipping policy

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Effective Date: February 25, 2025

Shipping & Processing

We process orders seven days a week, excluding holidays. Orders typically ship within a few days of purchase unless overnight or next day shipping is selected by the customer.

Shipping Methods

We use UPS and USPS for all shipments within the United States. Available shipping options and rates will be displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow time for tracking updates to appear in the carrier’s system.

Shipping Delays

We strive to ensure timely delivery; however, VITA COLLAGE is not responsible for delays due to:

  • Carrier disruptions (weather, high seasonal demand, etc.)
  • Incorrect or incomplete shipping addresses provided by the customer

If your package is delayed, please reach out to the shipping carrier directly with your tracking number.

Shipping Address Accuracy

Please verify your shipping address before completing your order. If an incorrect address is provided and the package is returned to us, additional shipping charges may apply.

Lost or Stolen Packages

VITA COLLAGE is not responsible for lost or stolen packages once they are marked as “Delivered” by the carrier. If your package is missing, please:

  1. Check with neighbors or household members.
  2. Contact the shipping carrier (UPS or USPS) to file a claim.
  3. Reach out to us at info@vitacollage.com for assistance.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and damaged items. We will work with you to resolve the issue.

Returns & Exchanges

For information on returns, please visit our Return Policy.

Contact Us

For any shipping-related inquiries, contact us at:

📍 VITA COLLAGE
11275 State Route 1
Point Reyes Station, CA 94956
United States

📧 info@vitacollage.com